• Leading a global procurement team and managing end-to-end Purchase-to-Pay shared services.
• Conducting regular balance sheet reconciliations to ensure financial accuracy and integrity.
• Enforcing internal controls, compliance, and process improvements across procurement and AP functions.
• Implementing AP automation, OCR technology, and maintaining strong vendor relationships.
• Overseeing global accounts payable, tax compliance, and resolving vendor and invoice inquiries.
• Ensuring compliance with GST, TDS, and reverse charge mechanisms with necessary documentation.
• Managing comprehensive AP processes, including invoice processing and payment execution.
• Conducting purchase order management and providing training on payment and procurement processes.
• Ensuring procurement compliance, driving ServiceNow transitions, and deploying chatbot solutions.
• Utilizing SAP, Concur, eBuy, Oracle CFP, and Power BI for daily operations, reporting, and analysis.
• Overseeing monthly accruals and enforcing SOX compliance for audit preparedness.
• Handling T&E queries in Concur for corporate card expenses and initiating payments to CITI Bank.
• Managing employee travel booking queries for flights, trains, and hotels through Concur.
• Assisting employees on card program policies, processes, and unsubmitted expense escalations.
• Managing Business and P-Card programs, reconciling transactions, and ensuring timely bank payments.
• Coordinating with Treasury, AP, and Travel Desk to resolve operational issues effectively.
• Providing regular reports, like Unsubmitted Transactions and Termination Reports, to stakeholders.

Assistant Manager (January 2022 – April 2023)

• Led a team of 19 employees managing end-to-end accounts payable across multiple regions.
• Implemented AP automation with OCR technology and streamlined approval workflows.
• Managed work allocation, daily huddles, and ensured operational compliance.
• Prepared dashboards and led client calls on KPI/SLA progress and escalations.
• Documented and improved AP procedures while maintaining internal controls.
• Handled administrative tasks, escalation trackers, and data retrieval for presentations.
• Conducted quality audits, prepared scorecards, and initiated performance improvement plans.
• Analyzed ticket reopen rates and customer satisfaction, sharing insights with clients.
• Conducted root cause analysis on call reports and prepared process knowledge tests.

Subject Matter Expert (January 2020 – December 2021)

• Led a team of 12 employees across European regions, managing daily operations and performance.
• Managed aging and volume reports while overseeing all aspects of the Europe team.
• Ensured compliance with GST, TDS, and reverse charge mechanisms, preparing and submitting timely reports.
• Allocated tasks, conducted team huddles, and provided updates from client calls.
• Conducted quality audits, resolved queries, and prepared root cause analyses for escalations.
• Prepared dashboards, led client calls, and monitored SLA/KPI performance.
• Managed telephony data, resolved queries, and facilitated training and cross-training.
• Maintained attendance and escalation trackers, engaging in chatbot activities for process efficiency.
• Monitored real-time queues, managed vendor master data, and demonstrated expertise in PR-PO and P2P.
• Utilized Concur, SAP, ebuy, and ServiceNow to streamline daily operations.

Management Trainee (December 2018 – December 2019)

• Led teams of 5 in the US and 4 in Europe, managing daily operations and performance.
• Assigned emails and tickets, trained new hires, and audited team responses for US and Europe AP.
• Handled major escalations and analyzed RPA data for robotics implementation.
• Prepared aging data for US and Europe to meet TAT and created market slides for client calls.
• Managed AP operations for Europe and NORDICS, preparing weekly/monthly dashboards and reports.
• Reported daily work allocation to the Process Head and AVP, and created issue presentations for calls.
• Prepared leave trackers, escalation matrices, and developed Process Knowledge Tests (PKT) for the US team.

Process Developer (August 2015 – November 2018)

• Assigned team tasks, audited accuracy of US voucher processing, and trained new hires for Europe & US AP.
• Managed invoice parking and posting, addressing overdue invoices and resolving vendor issues.
• Escalated major vendor issues, initiated invoice reversals, and addressed delayed payments.
• Communicated with higher authorities to resolve PO-related and missing invoice challenges.
• Implemented lean strategies to reduce vendor queries and ensured timely email responses.
• Entered urgent payments into ERP, managed AP-Europe and NORDICS queries, and prepared dashboards.
• Resolved payment issues, released stuck payments, and prepared regular issue presentations.
• Communicated with country owners, markets, and suppliers, using SAP Portal and T-codes.
• Managed critical business payments and conducted bi-weekly and monthly customer calls.

Process Associate (August 2012 – July 2015 )

• Assigned team tasks to streamline workflow and audited US voucher processing for accuracy.
• Managed parking and posting of PO and NON-PO invoices and communicated with vendors about overdue invoices.
• Addressed vendor and colleague queries, resolved parked or disputed invoices, and initiated invoice reversals for errors.
• Resolved issues with missing invoices and entered urgent payments into the ERP system.
• Ensured timely responses to emails, calls, and tickets per SLA and utilized the SAP Portal for various tasks.
• Demonstrated knowledge of T-codes in Accounts Payable and managed issues related to purchase orders, invoices, and payment corrections.
• Routed appreciation emails of agents to higher-level authorities.

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ACHIEVEMENTS & RECOGNITIONS :

• Maintained a record of no TAT/SLA misses during my tenure.
• Achieved and sustained a high degree of satisfaction and enthusiastic work culture within the team, recognized at Top Management Levels.
• Zero escalations from market/country owners or suppliers.
• Acquired proficiency in most t-codes and scenarios related to invoice search and issue resolution.
• Received client and market appreciations for outstanding work.
• Responsible for providing training to new joiners as an Assistant Manager of the US & Europe Team.
• Demonstrated satisfactory communication skills while dealing with management and international clients.
• Awarded 5 times with CHEERS for the best Employee of the Year.
• Received the Bronze Award 4 times for outstanding performance.
• Received several accolades as a token of appreciation.
• Recognized with 5 awards from clients for outstanding contributions.